When calling an ambulance, it is very important to provide clear and accurate information so the operator can assess the situation and dispatch a team as quickly as possible. Essential information to provide when calling an ambulance: ◾ exact address of the incident ◾ town or city, street, building number, entrance, floor, intercom code (if needed) ◾ what happened: complaints or symptoms, e.g., loss of consciousness, seizures, chest pain, high fever, injury, etc. ◾ number of people affected: if multiple people are involved, specify how many need assistance ◾ patient’s approximate age and gender, e.g., “male, about 60 years old,” “child, 5 years old” ◾ whether the patient is conscious, breathing, has a pulse, e.g., “unresponsive, not breathing,” “conscious but very weak pulse” ◾ your contact information: name and phone number for follow-up ◾ any additional details, if relevant, e.g., pets at home, locked doors, need for police or rescue services, important existing medical conditions The most important thing is not to panic. Answer the dispatcher’s questions clearly, even if there seem to be many – it saves time and can save lives.